Head of Customer Success - Lynn Patesch - feature

EP 23: “Life as a Head of Customer Success in a Climate Tech Startup”

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-Passionate about helping young people find their professional calling-


-Life as a Head of Customer Success in a Climate Tech Startup


There are several defining elements of living within the twenty first century. You could say technology and all that it has done and offers, as far as impacting our lives in the now and future will continue to be a key facet within this era.

You could also argue that war and disease have also made an early mark as well, in terms of defining ways of life and living for many of us around the world.

However, there is one more undeniably pertinent detail which has truly shifted our mindsets, disrupted industry and impacted lives.

What I referring to of course is the environment and issues of sustainability.

Our way of life, our future as a living organism on this planet no less is unquestionably tied into how well we manage this issue.

Prognosticators have not been overly optimistic about things moving forward based on our track record of managing the environment to this point.

However, this has not stopped companies and people like our guest today, from taking a stand and attempting to leverage all of what we have at our disposal, as far as knowledge and tech to affect positive change relating to the environment.

Introducing

Lynn Petesch is the Head of Customer Success at Overstory, a Climate Tech vegetation intelligence company that is using satellite imagery to analyse and understand the world’s vegetation with a particular focus on mitigating wildfires.

Public Sector

Before launching herself into tech and companies focused on helping to solve the climate crisis, Lynn had actually started her career in the public sector working for the United Nations World Food Programme and then in the diplomatic service of her home country, Luxembourg.

Tech Start-up World

She quickly realised that, while intellectually stimulating, she was not going to be a public servant and decided to break into the fast-paced world of tech start-ups – specifically B2B Software-as-a-Service Companies.

She has been part of the tech start-up world for the past 10 years in London and currently New York.

Lynn built a successful career building customer facing teams (called customer success in start-up land) for multiple high growth companies across different industries.

Climate Tech

She worked across the Fintech and Marketing Tech world but then decided to marry her passion of solving important issues impacting humanity with her skillset in building teams in high growth companies and join the burgeoning world of Climate Tech.

Lynn realised that you don’t have to be a solar engineer to work at Climate Tech company. Anyone can turn their career into a climate positive one. Investment in the industry has tripled in recent years and a lot of different skillsets are needed in order to attack the problem from varying angles.


A Memorable Quote from the Episode:

“We can’t replace a person standing in front of a tree and deciding what the health of the tree is or even what type of tree it is. However (through our tech) we can empower these people to see it at scale and understand their risks.”

Lynn Petesch

Check out the Video Conversation:

For those who desire to watch the full video conversation, you can do so via Youtube.

Words of Wisdom:

Hear from Lynn as she shares advice to those looking to step into the world of climate tech.

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Discover More

For those interested in learning more about Lynn, you can find and connect with her through the following social platform:


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